EOC uses an agency to provide CART (Communication Access Real-time Translation) Services. Each semester, students have the responsibility to inform EOC of their new schedules by completing a CART Service Request Form prior to classes beginning or before the last day of late registration as per UNC’s Academic Calendar.

CART services can be requested via this form for in-person or remote synchronous/live/in real-time classes only. Requests related to classes meeting in any other way should be directed to accommodations@unc.edu as soon as possible.

• It is the responsibility of the recipient of CART services to provide 24-hours advance notice via email to accommodations@unc.edu and Carolinas Captioning carolinas@abccaption.com, when CART services are not needed for a specific class meeting. CART users should refer to each of their syllabi to determine, in advance, the days needed for service.
• If the recipient accrues three (3) or more absences without notifying EOC in advance, we reserve the right to pause services until the recipient can meet with a staff member, or to cancel any future CART services scheduled for the class or event. Please note, even if services are missed for one particular class, CART will be paused for the entire class schedule.
• When adding, modifying (including any changes to a student’s course schedule) or canceling CART services completely for any class, it is the responsibility of the recipient of CART services to provide a 24-hour notification via email to accommodations@unc.edu and carolinas@abccaption.com.

• In the event of tardiness arriving to a class or event by more than 15 minutes, please notify EOC office by phone 919-962-8300 or e-mail accommodations@unc.edu, and email Carolinas Captioning to notify the CART provider (carolinas@abccaption.com). The CART writer may not be available if notice is not given.
• If the provided CART writer is more than 15 minutes late to your session, please contact both EOC and Carolinas Captioning.

• The EOC office is open Monday – Friday from 8:00 AM – 5:00 PM.
• If you have a CART emergency outside of these hours, please contact Carolinas Captioning directly at carolinas@abccaption.com.

• Accommodations for non-classroom activities should be discussed with your professors at the beginning of each semester. Once given the specific dates and times of the activities, please reach out to EOC. The process to evaluate, design and implement accommodations in these settings need to be done well in advance of the start of the fieldwork and preferably before locations are assigned, since accommodations at these sites can involve a multi-department effort.

University-Sponsored Activities Outside of Class

• EOC only manages CART services for students and their coursework-related activities.
• For University-sponsored activities outside of class please contact the Equal Opportunity and Compliance office at eoc@unc.edu or call 919-966-3576.